FREQUENTLY ASKED QUESTIONS
We’ve gathered answers to the most common questions about our faith-inspired planners, custom hats, shipping, and more. If you don’t find what you’re looking for here, feel free to reach out to us directly — we’re always happy to help!
What is the processing time for orders?
- All orders are processed within 1-3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.
Do you offer returns or exchanges?
All sales are final, and we do not accept returns or exchanges. However, if you receive a defective or damaged item, please reach out to us within 7 days at hello@livinginlightco.com with your order number and a photo of the issue.
What shipping methods do you offer?
We offer both domestic and international shipping. Shipping costs are calculated at checkout, and delivery times depend on your location. Domestic orders typically arrive within 3-8 business days after shipping.
Do you ship internationally?
Yes, we ship worldwide! International shipping times vary depending on the destination, typically ranging from 10-21 business days. Please note that any customs fees or taxes are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.
How do I care for my planner or hat?
For planners: Keep in a dry, cool place to avoid wear. Avoid closing planner with any pens or thick objects in them to avoid breaking the sewn-binding spine. To keep your planner in its best condition, avoid drops or heavy pressure, as the edges may bend slightly over time. The denim cover of this planner may experience natural fading and slight dye transfer over time, especially with frequent handling. To minimize transfer, avoid prolonged contact with light-colored fabrics or surfaces.
For hats: We recommend hand washing in cold water and air drying to maintain quality.
How can I become an affiliate or wholesale partner?
Visit our Affiliate Program or Wholesale Information pages for details on how to apply and join our community.
How do I sign up for the newsletter?
Sign up for our newsletter to be the first to receive exclusive offers, product updates, and early access to our Walking in Light podcast. It’s our way of keeping you inspired and connected to our community as we journey together in faith!
How does the digital planner work?
After purchase, you’ll receive a downloadable PDF that you can import into apps like GoodNotes or Notability. These tools allow you to write, type, and customize your planner. Please note this product is for personal use only and cannot be shared, distributed, or resold.
Can I cancel or get a refund?
Due to the nature of the products, all sales are final and cancellations or refunds are not available. If you encounter any issues with your download or order, feel free to reach out for assistance at hello@livinginlightco.com
What happens if my order is returned back to your warehouse due to an incorrect address?
If an order is returned to us due to an incorrect mailing address or any other delivery issue, we will contact you via the email provided at checkout to resolve the matter. Please note that it is the customer’s responsibility to cover the cost of reshipping the order to the correct address.
We kindly ask that you double-check your shipping information before completing your purchase to avoid any delays or additional charges and the cost of the order being shipped back to us.